Industry: Utilities Archives - IntelliTect

Creating Human-Centered Software with Avista

IntelliTect — Tue, 07 Mar 2023 19:33:51 +0000

Objective: As part of an ongoing evolution of their method for retrieving data from external systems, Avista Utilities partnered with IntelliTect to integrate their Customer Information System (CIS), work management system, and electric and gas meter application. Avista’s goal of delivering exceptional customer service and streamlining its business processes was hindered prior to their partnership…

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Complete Single Page Application Ensures Compliance

IntelliTect — Mon, 20 Nov 2017 21:04:02 +0000

Challenge: Maintaining a Paper Logbook Power companies are required to track all of their activities that relate to the generation and transmission of electricity in a logbook that can be referred to and audited at any time. Activities recorded include daily checks on generators, issues, changes in transmission of power, and details of the maintenance…

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JADS Improves Data Forecasting

IntelliTect — Thu, 16 Nov 2017 21:05:24 +0000

Challenge: Developing a Load Balancing Database A public-owned electric utility in the Western/Northwestern U.S. needed to modernize its software for gathering meteorological and streamflow data. Their existing system was difficult to configure and maintain and could not handle the number of data sources available via the internet. This data can significantly impact plant usage planning…

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Avista’s Project Compass: Using Oracle CC&B

IntelliTect — Thu, 05 Oct 2017 20:07:51 +0000

Challenge: Upgrading a Homegrown CIS Avista Utilities decided to upgrade their twenty-year-old customer information system (CIS) that they used to assist their 680,000 electric and natural gas customers that live within their service territory of more than 30,000 square miles. With the advent of evolving industry technology products and services, the maturing and changing workforce,…

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Okanogan PUD’s New Web Portal Improves Efficiency

IntelliTect — Mon, 05 Jun 2017 20:15:15 +0000

Problem: Inefficient Management Systems Okanogan PUD had several disparate systems for managing service orders for Internet access within Okanogan County. The custom systems were developed separately using different technologies and didn’t work well together. This created inefficiencies in maintenance and a lack of uniform user experience. Because the systems were in distinct silos, multiple manual…

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Avista Utilities’ Top Ranked SharePoint Website

IntelliTect — Thu, 22 Jan 2015 21:27:13 +0000

Problem: A SharePoint-based site Avista wanted to create a SharePoint-based site that would serve as a comprehensive customer service portal, support and encourage community engagement, and allow them to retire their numerous and increasingly difficult-to-maintain custom websites. When the consulting partner Avista had previously engaged failed to complete the implementation, Microsoft recommended that Avista engage…

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