Frequently Asked Questions

How do I install IntelliWiki?

INSTALL FOR MICROSOFT TEAMS​

You can install IntelliWiki from the Microsoft Teams app store.

CREATE A WIKI

Navigate to a channel within Teams and add the app as a new tab. Users can also install a personal version of the app from the Apps page for central access to some features, such as search.

OPTIONAL: GRANT ADMIN PERMISSIONS

If an admin grants permissions for your entire tenant, additional functionality is unlocked (e.g. @Mention for files) and individual users no longer need to consent.

Within a wiki tab, an admin can navigate to Settings > Grant admin consent and click the button to open a consent prompt.

How do I purchase IntelliWiki

Licenses for IntelliWiki Enterprise are available through Microsoft AppSource.

Microsoft AppSource can be difficult to navigate, see our step-by-step Purchase Guide for help.

How do I cancel my IntelliWiki subscription?

To cancel your IntelliWiki subscription follow these steps:

1. Go to https://admin.microsoft.com/

2. Click on ‘Billing’ and then ‘Your Products’ on the left menu

3. In the ‘Apps’ section (below Microsoft Products) find the IntelliWiki subscription you would like to cancel and click on it.

4. In the ‘Billing Settings’ area under ‘Subscription Status’ click ‘Cancel Subscription’

5. This will pop up a window on the right. Click the ‘Cancel Subscription’ button at the bottom.

How do I manage my IntelliWiki Enterprise Licenses?

Licenses for IntelliWiki Enterprise are managed through https://intelliwiki.com/license. We recommend bookmarking this site so that it is easy to find in the future.

You can manage your licenses by clicking on specific licenses or auto-assigning all of your available licenses. For more help about managing licenses see the Managing Licenses section of our Purchase Guide.

Who can access a wiki?

Any member of the team where the wiki was initially created can access the wiki. The access level for team members can be restricted (e.g. read-only) by owners of the team or the original creator of the wiki.

How do read-only users work?

For every IntelliWiki Enterprise seat that is purchased, the team can have 5 additional users as read-only. This means that if you purchased 10 Enterprise seats, you would have read-only access for 50 users, and a total of 60 people who have access to IntelliWiki.

Why are certain permissions requested?

  • Sign in & read user profile
    • Signing in
  • Maintain access to data you have given it access to
    • Staying signed in
  • Read all users’ basic profiles
    • Determine who is a group owner
    • Determine who is a group member
    • @Mention users
  • Read all groups
    • Determine who is a group owner
    • @Mention files in the current team
  • Read group memberships
    • Determine who is a group member

Where is my data stored?

Data is stored in Azure SQL and is encrypted in transit and at rest.

Troubleshooting for common issues

AN EMPTY PAGE APPEARS WHEN YOU OPEN YOUR WIKI TAB

If you are presented with a blank page when you open an IntelliWiki tab then your network may be blocking IntelliWiki.com. To check if this is the case, navigate to IntelliWiki.com/health.

Who built this?

This product was created by IntelliTect.

How can I contact you?

For questions, suggestions or concerns, please visit our contact page or email us at WikiSupport@IntelliTect.com