Avista Utilities decided to upgrade their twenty-year-old customer information system (CIS) that they use to assist their 680,000 electric and natural gas customers that live within their service territory of more than 30,000 square miles. With the advent of evolving industry technology products and services, the maturing and changing workforce, and usable and less expensive off-the-shelf solutions, Avista determined that their homegrown CIS, work management system, and electric and gas meter application were so tightly integrated that it made sense to replace all three at once. They partnered with IntelliTect, who provided technical leadership, architecture, and integration services.